Refund Policy
1. Our Commitment
At Cenviro, we stand behind the quality of our products and are committed to your satisfaction. We understand that sometimes a product may not meet your expectations, and we have established this Refund Policy to provide you with a clear and straightforward process for returns and refunds.
2. Return Window
You may request a full refund within 30 days of the delivery date. To be eligible for a refund, the product must be unopened and in its original packaging with all seals intact. This requirement helps us ensure product safety and hygiene for all our customers.
For products that have been opened or used, we may offer a partial refund at our sole discretion, depending on the circumstances. Please contact our customer service team to discuss your specific situation. We evaluate each case individually to find a fair resolution.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact us at question@chivrealsrkhul.world with your order number and the reason for your return request.
- Our customer service team will review your request and provide you with a Return Authorization (RA) number and detailed return instructions within 2-3 business days.
- Package the product securely in its original packaging (if possible) and include the RA number on the outside of the package.
- Ship the product to the return address we provide. We recommend using a trackable shipping method and retaining your shipping receipt.
- Once we receive and inspect the returned product, we will process your refund according to the timeline outlined below.
4. Refund Processing
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original method of payment.
Please note that depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement. Shipping costs for returns are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).
5. Non-Refundable Items
Opened or used dietary supplement products may not be eligible for a full refund due to health, safety, and hygiene regulations. We cannot accept returns of products that have been opened, as we cannot resell or redistribute them. We reserve the right to refuse returns that do not meet our criteria or that appear to have been used beyond a reasonable trial amount.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you. In such cases, we may request photographs of the damage to help us improve our packaging and processes. We apologize for any inconvenience and are committed to resolving the issue promptly.
7. Exchanges
If you would like to exchange a product for a different item, please contact us to discuss your options. Exchanges are subject to product availability and may require you to return the original product following our standard return process. We will do our best to accommodate exchange requests when possible.
8. Contact
For refund inquiries: question@chivrealsrkhul.world
Address: 585 Hudson St, New York, NY 10014, USA